CANCELLATION POLICY​

- By using our services you agree to the below cancellation policies and terms of use

- After ordering one of our tailored programmes, you have the option of cancelling your order within 36hrs of placing your order.  

- After ordering one or more online coaching sessions or studio sessions with us, you can cancel and reschedule any session up to 36hrs before the original session date. This also applies to any sessions you wish to cancel outright. If you are cancelling your first session with us you will be fully refunded so long as you cancel at least 36hrs before the scheduled meeting. If you have bulk booked you will be refunded according to how many sessions you have remaining minus the sessions you have used. The sessions you have used will be treated as single sessions. 

- 1 to 1 and couples private sessions must all be booked at least 36 hours before the start time of the session. 

- If you order a 1 to 1 in person session or a couples session at the studio, you can cancel your session up to 36 hours before the session and the session can either be rescheduled or cancelled and you will be refunded if you have paid in advance online.

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 - Exceptions can be made to the above if there are reasons that are deemed fair and uncontrollable by you, however this is at the discretion of Fitthit and Jamie Hepworth

- Refunds will be paid when we receive your payment. This can take up to two weeks dependent on payment method used.

PAYMENT + DELIVERY

- Payments must be made at the time of purchase with a valid payment method. Once we have received your payment, your service will be processed and sent to you when ready (in the case of training programmes), or we will contact you to begin your Fitthit journey (in the case of Online and 1-2-1 coaching).

- Your purchase will not be processed until we have received payment in full (payment amount relevant to service cost).

- Once we have your payment we will process your purchase within the designated amount of time. If we fail to do so you will be refunded in full

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Session Timeframes

Sessions have a time limit on how long they are valid for after purchase. This refers primarily to bulk purchases and the time frames are as follows 

 

• Training 1 session a week bulk purchase of 10 sessions - 11 weeks until expiration 

• Training 1 session a week bulk purchase of 5 sessions - 6 weeks

• Training 2 sessions a week bulk purchase of 10 sessions - 6 weeks 

• Training 2 sessions a week bulk purchase of 5 sessions - 3 weeks

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BOOTCAMPS, CLASSES & SELF DEFENCE CLASSES

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Our bootcamps, classes and self defence classes are typically held in private spaces. The same terms and conditions apply for bootcamps, classes and self defence sessions as they do for all other sessions. This includes any of these sessions are held in a public space.

- If the bootcamps are held in a public space, we are not responsible for any injuries or harm you may sustain due to the poor maintenance of a public space or area.

- It is your responsibility to treat the hired facilities with respect, should you break or damage any property you are responsible.

​- Bootcamps, classes & self defence classes are booked as bulks with no cancellations for individual sessions throughout the bulk. This means that should you purchase 5 classes, you will be charged for the next 5 classes irrespective of how many you attend. This will take action after your first class session.

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INFORMED CONSENT

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The following information is relevant to your knowledge and understanding of what our programmes and training entail and the potential risks and benefits that are associated with said training. Whilst we will do our best to cater for your needs and any weaknesses, by agreeing to these terms and conditions you also agree to, and accept, that we accept no responsibility for any adverse effects that our training might have.

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• PROGRAMME OBJECTIVES

You understand that the purpose of our exercise programmes and coaching are to provide safe and individualised exercise to improve health and fitness. Exercises may include:

Cardiovascular machine activities - treadmill walking or jogging, rowing, upright or recumbent cycling, stair climbing and other such activities in outdoor environments. Resistance training activities using resistance machines, free weights or circuit training to improve muscular strength or endurance. Core and flexibility exercises to improve core stability and movement around the joints and range of motion

You understand that any and all physical contact is to ensure proper form and/or safety whilst performing exercises.

• POTENTIAL RISKS

Our programmes and coaching are designed to place a gradually increasing workload on the cardiovascular and muscular systems and thereby improve their function. The reaction of the cardiovascular and muscular system to such exercise cannot always be predicted with complete accuracy. There is a risk of certain changes that might occur during or following the exercise. These changes could relate to blood pressure or heart rate.

• POTENTIAL BENEFITS

You understand and accept that a programme of regular exercise has been shown to be beneficial. Some of these benefits include:

- A decrease in risk of heart disease

- A decrease in body fat

- Improved blood pressure

- Improvement in psychological function

- Improvement in aerobic fitness

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• By agreeing to these terms and conditions you also agree to the above statements and give your informed consent, acknowledging that the potential risks and rewards have been explained to you and your questions regarding the programmes and coaching have been answered to your satisfaction. You understand that you are free to withdraw at any time. The information obtained will be treated as private and confidential. 

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PAR-Q

The following questions are designed to ensure that you are fit for exercise and that partaking in fitness and/or nutritional changes won't pose a threat to your health.

For most people, physical activity should not pose a problem or hazard.

 

The PAR-Q has been designed to identify the small number of people for whom physical activity might be inappropriate or for those who should seek medical advice concerning the type of activity most suitable for them. Common sense is your best guide when answering these questions. If you answer YES to any of these questions, you should make this clear when filling out the required forms when ordering one of our services and outline the problems/barriers you face. If you answer YES to any of the below questions you should seek medical advice before undertaking any activity or altering your diet and we will require confirmation from a medical professional that you are fit to undertake physical exercise, as well as the level of activity you are permitted to take. If you answered YES to any of the dietary related questions then you should seek advice from a trained nutritionist/dietitian. We can only recommend food groups and meal relevant to their calorific content and macros, if you have any intolerance's or allergies you MUST speak to a professional before introducing any food groups into your diet that might pose a potential threat to your health. We are not medical practitioners or dietitians and as such we reserve the right to refuse our services to anyone that exercise/dietary changes may pose a threat to. We also accept no responsibility if you choose not to disclose the relevant information to us and suffer adverse effects as a result of using our services.

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- 1. Has your doctor ever said that you have a heart condition and that you should only do

physical activity recommended by a doctor?

- 2. Do you feel pain in your chest when you do physical activity?

- 3. In the past month, have you had chest pain when you were not doing physical activity?

- 4. Do you lose your balance because of dizziness or do you ever lose consciousness?

- 5. Do you have a bone or joint problem (for example, back, knee or hip) that could be

made worse by a change in physical activity?

- 6. Is your doctor currently prescribing drugs (for example, water pills) for your blood

pressure or heart condition?

- 7. Do you know of any other reason why you should not do physical activity?

- 8. Do you have any food allergies or food intolerance's? 

- 9. Have you ever had an allergic reaction to food or drink?

 

If you have answered YES to any of the above questions, then you are required to gain consent from your doctor before participating in the personal training programme.

If you have answered NO to all of the above questions and you have reasonable assurance of your suitability for:

A personal training programme – which will include; a personalised progressive programme designed around your needs and short, medium and long-term goals. The programme will work all components of physical fitness and use the principles of training to ensure it is a gradual periodic programme of exercise and physical activity.

You are advised to postpone entry into the programme if you feel unwell or have a temporary illness. You must inform your personal trainer of any changes to your health status, whilst engaged in your training programme.

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DISCLAIMERS

    1. By entering this website or purchasing or using our blog, e-mails, programs, services, and/or products, you are agreeing to accept all parts of this disclaimer. Thus, if you do not agree to the disclaimer below, STOP now, and do not use our website, blog, e-mails, programs, services, or products.

    2. By using this website, blog, e-mails, or any of our programs, services, or products, you implicitly signify your agreement to all parts of the above [or below] disclaimer.

NO WARRANTY DISCLAIMER

    1. We will not be held responsible in any way for the information that you request or receive through or on our website, blog, e-mails, programs, services and/or products. In no event will we be liable to any party for any direct, indirect, special, incidental, equitable or consequential damages for any use of or reliance on this website or blog, e-mails, programs, services, and/or products, including, without limitation, any lost profits, personal or business interruptions, personal injuries, accidents, misapplication of information or any other loss, malady, disease or difficulty, or otherwise, even if we are expressly advised of the possibility of such damages or difficulties.

    2. Reference or links in this website, blog, e-mails, programs, services or products to any other business or entity’s information, opinions, advice, programs, services, or products do not constitute our endorsement or recommendation. We are not responsible for the contents of any off-site web pages, companies or persons linked or referenced in this site.

MEDICAL DISCLAIMERS

1. Fitthit strongly recommends that you consult with your physician before beginning any exercise program. You should be in good physical condition and be able to participate in the exercise. Fitthit is not a licensed medical care provider and represents that it has no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition.

2. You should understand that when participating in any exercise or exercise program, there is the possibility of physical injury. If you engage in this exercise or exercise program, you agree that you do so at your own risk, are voluntarily participating in these activities, assume all risk of injury to yourself, and agree to release and discharge Fitthit from any and all claims or causes of action, known or unknown, arising out of Fitthit. This is true whether training on Fitthit premises or in a public space, with or without a Fitthit coach present.

3. The information provided is not intended to be a substitute for professional medical advice, diagnosis or treatment.  Never disregard professional medical advice, or delay in seeking it, because of something you have read on this website.  Never rely on information on this website in place of seeking professional medical advice.

4. The gym can be a dangerous place. We will always put your health and safety first however accidents do happen both in and outside of the gym. Fitthit and its coaches are not liable should you sustain any injuries in or outside of the Fitthit gym, inclusive of public spaces. Fitthit and its coaches are not liable for any accidents you sustain due to faulty equipment or facilities. We ensure all our equipment is safe and in working order and that our premises are clean and clear of hazards. Accidents can and do happen regardless of preparation and we are not liable for any that may occur.

5. Fitthit is not responsible or liable for any advice, course of treatment, diagnosis or any other information, services or products that you obtain through this site or our services.  You are encouraged to consult with your doctor with regard to this information contained on or through this website and during our sessions.  After reading articles, watching videos or reading other content from this website and our sessions, you are encouraged to review the information carefully with your professional healthcare provider.

PERSONAL DISCLAIMERS

1. The information we provide is based on our personal experience, studies of YMCA accredited courses and our experiences as Personal Trainers.

2. All our training is focused on improving your health and fitness. We are not professional boxers, fighters or self defence practitioners. As such our training isn't designed to be used in real world scenarios for any other reason than to improve your own health and well being. Any techniques or exercises we do show you are to help you maximise your workouts and reach your fitness goals and for this reason only. 

3. You understand that the Fitthit gym is a privately owned gym space and studio and isn't subject to the same safety checks and regulations that a commercial gym is. This is a private home not a commercial gym. We are not held to the standards of commercial gyms in regards to health and safety and fire safety. 

4. The information contained in our website, blog, guest blogs, e-mails, programs, services and/or products is for educational and informational purposes only, and is made available to you as self-help tools and fitness guides for your own use with our support. While we draw on our prior professional expertise and background in many areas, you acknowledge that we are supporting you in our roles exclusively as Personal Trainer coaches only. We provide information concerning, but not limited to, Health and Fitness. 

5. We are not medical health practitioners or mental health providers and we are not holding ourselves out to be in any capacity. Rather, we serve as coaches, mentors and guides who help you reach your own health and wellness goals.

6. We aim to accurately represent the information provided on this website, blog, e-mails, programs, services, and products. You are acknowledging that you are participating voluntarily in using our website or blog or in any of our e-mails, programs, services, and/or products, and you alone are solely and personally responsible for your results. You acknowledge that you take full responsibility for your health, life and well-being, as well as the health, lives and well-being of your family and children (born and unborn, as applicable), and all decisions now or in the future.

7. In the event that you use the information provided through our website, blog, e-mails, programs, services, and/or products, we assume no responsibility.

8. Every effort is made to ensure the accuracy of published information on or through our website, blog, e-mails, programs, services and products; however, the information may inadvertently contain inaccuracies or typographical errors. Every effort has been made to present you with the most accurate, up-to-date information, but because the nature of health and fitness research is constantly evolving, we cannot be held responsible for the accuracy of our content.

RESULTS DISCLAIMERS

1. We make every effort to ensure that we accurately represent these products and services and their potential for results. There is no guarantee that you will experience the same results and you accept the risk that the muscle building results, fitness results, competition results and fat loss results differ by individual.

2. We make no guarantees concerning the level of success you may experience, and you accept the risk that results will differ for each individual. The testimonials and examples provided are exceptional results, which do not apply to the average purchaser, and are not intended to represent or guarantee that anyone will achieve the same or similar results.

3. Each individual’s health, fitness, and nutrition success depends on his or her background, dedication, desire, and motivation. As with any health-related program or service, your results may vary, and will be based on many variables, including but not limited to, your individual capacity, life experience, unique health and genetic profile, starting point, expertise, and level of commitment.

4. There is no assurance that examples of past fitness, competition, muscle building and/or fat burning results can be duplicated in the future. We cannot guarantee your future results and/or success.  Nor can we guarantee that you maintain the results you experience if you do not continue following the program. We are not responsible for your actions.

5. The use of our information, products and services should be based on your own due diligence and you agree that our business is not liable for any success or failure of your physique that is directly or indirectly related to the purchase and use of our information, products and services.

6. We present real world experiences and insights on other people’s experiences for purposes of illustration only.

7. The testimonials, examples, and photos used are of actual clients and results they personally achieved. Each client has approved these testimonials, examples, and photos for use in materials to speak to our program, service, and/or product capabilities, but they are not intended to represent or guarantee that current or future clients will achieve the same or similar results. Rather, these client stories represent what is possible with our programs, services, and/or products.

ACCIDENTS AND INJURY

    1. You understand and accept that injuries within an individual can happen at any time even with the correct technique and guidance from your coach. Fitthit and its staff do not accept responsibility for any injuries you sustain through training under our supervision and/or within our facilities. We will teach and guide you how best to avoid injury and perform any exercises we prescribe for you, however injuries can and do happen. This is also the case for self defence training which can bring with it a higher chance of injury given the nature of the training.

    2. You understand and accept that Fitthit and its' staff are not responsible for any injuries you sustain whilst using our equipment a within one of our facilities or outside of our facilities. Physical training and the use of gym and exercise equipment will always carry an inherent risk to your health and well-being, should an accident happen. We will do our best to ensure you are safe and using our spaces and equipment properly, however you understand that accidents can happen and we are not liable should you sustain injury as a result of an accident within our gym and/or as a result of a piece of our equipment. 

    3. You understand and accept that a gym can be a hazardous place and whilst we will do our best to remove all hazards  it is up to you as an individual to take due care and responsibility whilst in one of our facilities and using our equipment. We accept no responsibility for any injuries you incur as a result of training or an accident.

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PERSONAL SPACE AND PHYSICAL CONTACT

    1. You understand and accept that as a coach and instructor, physical contact may be necessary to help guide you as to the correct techniques for certain exercises and to ensure the safe practice of exercises.

Where self defence is concerned you understand that physical contact is necessary during demonstrations and practicing techniques. This also includes contact with other clients as well as the coach.

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POLICY UPDATES

We reserve the right to modify these policies at any time, so please review them frequently. Changes and clarifications will take effect immediately upon their posting on the website.

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INFORMATION DISCLAIMER

1. All information we receive from you stays between us as your service provider and you, your information will not be used for any other purposes or as examples without your permission, nor will it be shared and/or discussed with any third parties.

 

If this disclaimer scared you or dissuaded you from taking action then my information, products and services are not for you.  However, if this disclaimer inspired you to step up to the plate and make an honest effort at working with me and the solutions I offer – congratulations! I look forward to working with you.

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COVID-19 AND DISEASE CONTROL 

1. You acknowledge and accept that as with any public space, the Fitthit studio is subject to use by multiple persons and that whilst we maintain a high level of cleanliness and take a great deal of care in cleaning and sterilising the studio space and the equipment found within, as with any public space there is an inherent risk that traces of any illness or disease may be present. You accept that by entering the premises and training at the Fitthit studio, you put yourself at risk.

2. You declare that you do not have any symptoms in line with any harmful and/or infectious diseases. You understand that failure to declare any symptoms before entering the Fitthit studio or training outdoors leaves you legally liable should another client or trainer fall ill. By not declaring your illness legal action can be taken against you by Fitthit and the clients you put at risk.

3. We operate a zero tolerance to anyone who breaches any of our rules. If you exhibit any symptoms of any illness we decide to be dangerous or putting us and our clients at risk, we reserve the right to ask you to leave our premises. Failure to do so will lead to legal action.

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For more info and to check any and all symptoms head to https://www.nhs.uk/conditions/coronavirus-covid-19/